Trusting your data
People make decisions based on two qualities: intent and competency. Said another way: trust and data. We all think we are providing the customer with good data. But many of the systems we use to provide that data are completely opaque to the average end user. How can we win their trust?
Eric is a Director and Consultant at Improving. He works is a broad variety of technologies, both data related and less important. He has a background in Artificial Intelligence, and is currently working for a client in their Advanced Analytics department. He believes that if you don't measure something, it makes it hard to convince other people that it exists. Thus, he spends a lot of time measuring gratitude. Many thanks!
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