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Bless Your Heart!: Tips on dealing with unhappy clients

Speaker:

Tessa Snodgrass

Abstract:

Believe it or not, dealing with unhappy clients can be a good thing for your company sales, if you handle the situation correctly. An unhappy client is telling you that they are missing something. If you acknowledge their needs and address them in a positive way, often those clients will upgrade to a plan or package that will meet their needs. It takes a lot of finesse, some humor, and compassion, but is possible with the right approach to actually use a seemingly bad situation to improve the company bottom line.

Bio:

Tessa is a retired Army Major, living in Georgetown, TX. She enjoys mentoring young STEM students, volunteering at her kids’ schools, and hobby farming in her free time. She earned her Bachelor of Science Degree in Nuclear Engineering and Pre-Med from the United States Military Academy at West Point, NY. Visit yellowwebmonkey.com to learn more!

Recorded At:

2019 Joomla Day Texas

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